FAQs

At Roomvely, we prioritize transparency and customer satisfaction. Below you will find detailed information regarding our operations, shipping, and returns to ensure a seamless shopping experience.

1. Ordering & Cancellation

How do I place an order?

Simply select your preferred bedding sets or towels, add them to your cart, and complete our secure checkout process.

Can I cancel my order?

You may cancel or modify your order at any time before it enters the fulfillment and shipping phase. Once the order has been handed over to the carrier, it cannot be canceled.

Will I receive an invoice?

Yes, a digital order confirmation and tax invoice will be emailed to you immediately after purchase.

2. Shipping & Delivery Policy

Where do you ship?

We ship exclusively within the United States.

What are your shipping times?

Handling time: 1–3 business days (Mon–Fri).

Transit time: 4–6 business days (Mon–Fri).

Total Delivery Time: 5–9 business days.

What are the shipping costs?

Standard Shipping is $4.99 on all orders.

How do I track my package?

A tracking number from USPS, FedEx, or UPS will be sent to your email as soon as the order ships.

3. Returns, Refunds & Exchanges

What is your return window?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

What is the return fee?

Free Returns. Roomvely covers the return shipping costs for all eligible returns. There are no restocking fees.

How do I start a return?

When will I receive my refund?

Once we receive and inspect your return, refunds are processed back to your original payment method within 7 business days.

Do you offer exchanges?

Yes, we accept exchanges within 30 days. To request an exchange, contact our support team at support@roomvely.store with your order details and the replacement item you'd like.

4. Payment & Security

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. For a faster checkout, we also support secure digital payment gateways such as PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Absolutely. Your security is our top priority. Our website uses SSL (Secure Sockets Layer) encryption to protect your data during transmission. Our payment processing is PCI-DSS compliant, and we do not store your full credit card information on our servers.

What currency is used?

All transactions are processed in USD.

5. Contact & Business Information

Store Name: Roomvely

Email: support@roomvely.store

Phone: +1347-369-4973

Live Chat: Available on our website

Address: 3278 Kingsland Ave, Bronx, New York 10469, United States

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)